Surga898 understands that your trust in our platform depends not only on the quality of our games and the speed of payouts, but also on how we handle the personal information you entrust to us. This Privacy Policy clearly explains what we collect, how we use it, who can access it, and what your rights are as a surga898 member in Malaysia.
Our commitment to handling every piece of information you share with us responsibly
Every bit of data transmitted between your device and surga898's servers is protected by 256-bit SSL encryption – the same security standard used by leading Malaysian banking institutions. This means that even if the data were intercepted, it cannot be read by any party without the decryption key held exclusively by surga898.
Surga898 has never sold, rented or lent members' personal information to any third party for commercial purposes, and never will. Your information is used solely for the operation of the surga898 platform and to enhance your experience as a member. This is not merely a promise – it is a policy we uphold strictly every day.
Your Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay or FPX account details are not stored directly in surga898's systems. All financial transactions are handled by PCI DSS-certified third-party payment gateways — meaning your sensitive financial information never touches our servers directly.
As a surga898 member, you have full rights to access, update, transfer or request the deletion of your personal data. This process can be initiated at any time through your account settings or by contacting the surga898 support team directly. We will process your request within 14 working days.
Surga898 retains your personal data only for as long as necessary for the purposes stated in this Policy, or as required by applicable Malaysian law. Once the data is no longer needed, it will be securely deleted or anonymised in accordance with established procedures.
Surga898's Privacy Policy is framed in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We operate fully within Malaysia's data protection legal framework and are committed to maintaining compliance through regular policy reviews and updates whenever relevant laws change.
This Privacy Policy ("Policy") describes how surga898 ("Platform", "We") collects, uses, stores, protects and shares personal information provided by you ("Member", "You") when using the surga898.best platform and all related services. This Policy applies to all registered members across Malaysia.
By registering a surga898 account or using any of our services, you agree to the collection and processing of personal data as described in this Privacy Policy. If you do not agree, please do not use the surga898 platform.
Surga898 collects personal information from you in several ways – during account registration, while you use the platform, through communications with our support team, and automatically via technologies built into the platform. Below are the full details of the data categories we collect:
| Data Category | Example Information | How It Is Collected |
|---|---|---|
| Identity Information | Full name, Malaysian identity card number, date of birth | During registration & KYC verification |
| Contact Information | Mobile phone number, email address | During account registration |
| Transaction Data | Deposit, withdrawal and total wagering records | Automatically during transactions |
| Gaming Data | Game history, game types accessed, play duration | Automatically during platform use |
| Technical Data | IP address, device type, operating system, web browser | Automatically via cookies & server logs |
| Communication Data | Support chat records, emails, filed complaints | When you contact surga898 support |
When you undergo the identity verification (KYC) process required by surga898, you may be asked to submit a copy of your Malaysian identity card or relevant documents. These documents are stored securely and used solely for identity verification purposes, in accordance with applicable anti-money laundering (AML) legal requirements in Malaysia.
Surga898 uses collected personal data for legitimate, specific and transparent purposes. We do not use your data for any purpose other than those stated below without first obtaining your consent:
Surga898 operates on a data minimisation principle – meaning we only share information that is strictly necessary, with parties that genuinely need it, and solely for legitimate purposes. We do not sell or share member data with external parties for commercial purposes.
Third parties that may receive some of your information in the course of surga898's operations are as follows:
Surga898 continually invests in security infrastructure to ensure our members' personal data remains protected at all times. Below is a full overview of the security measures we have in place:
While surga898 takes all reasonable precautions to protect your data, no system is completely 100% secure. In the event of a security incident involving members' personal data, surga898 will notify affected members within the timeframe required under applicable Malaysian law and take immediate remedial action.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and surga898's policies, you have certain rights regarding the personal data we hold about you. surga898 is committed to respecting and facilitating the exercise of these rights.
You have the right to request a copy of all personal data surga898 holds about you. We will provide that copy in a readable format within 14 business days of receiving your request.
If you find that any information in your surga898 account is inaccurate or outdated, you have the right to request an immediate correction. Some information can be updated directly by you within your account settings.
You may request the deletion of your personal data from surga898's systems. Please note that certain data may need to be retained for a specific period to fulfil legal obligations under Malaysian law, such as financial transaction records.
You may object to surga898 using your data for direct marketing or profiling purposes at any time. Contact us at support@surga898.best with the subject "Data Processing Objection" and we will respond within 5 business days.
You have the right to request a copy of your personal data in a structured, machine-readable format (such as CSV) for the purpose of transferring it to another service, subject to applicable technical limitations.
In certain situations – for example, when you are disputing the accuracy of your data or awaiting the outcome of an objection – you may request that surga898 temporarily restrict the processing of your data.
To exercise any of the above rights, please contact the surga898 privacy team by email at support@surga898.best with the subject line "Personal Data Rights Request". Include your surga898 account username and a clear description of your request. We may require identity verification before processing your request to ensure we do not inadvertently disclose or alter another person's data.
Surga898 uses cookies and similar tracking technologies to keep the platform running smoothly, enhance your experience, and help us understand how the platform is used. Cookies are small text files stored on your device by your web browser when you visit the surga898 platform.
Types of cookies used by surga898:
You can control or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the surga898 platform and your gaming experience. For guidance on managing cookies in popular browsers, please refer to the support documentation of the browser you are using.
If you have any questions, concerns or complaints about how surga898 handles your personal data, or if you wish to exercise any of the rights set out in this Policy, the surga898 privacy team is available to assist you at any time.
Surga898 may update this Privacy Policy from time to time to reflect changes in our data handling practices or applicable Malaysian law. The latest version will always be available at surga898.best/privacy-policy with a clearly indicated update date. Your continued use of the surga898 platform after any amendment is published will be considered your acceptance of the updated policy.
For full protection and a more comprehensive understanding of your rights, we also recommend that you read Terms & Conditions and Responsible Gaming Guide surga898.
The most frequently asked questions by Malaysian members about privacy and data protection at surga898
Every time you make a deposit or withdrawal on surga898 using your preferred Malaysian payment method, the process goes through multiple layers of security. surga898 works with PCI DSS Level 1-certified payment gateways — the highest security standard in the digital payments industry — to ensure your financial information is never exposed to unnecessary risk.
This means that when you tap the deposit button via Touch 'n Go or GrabPay on surga898, the direct connection between your device and the eWallet provider is fully encrypted. surga898 only receives confirmation that the transaction was successful or failed — we never see or store your eWallet PIN, password or account number directly.
Now that you know how surga898 protects your personal data, register your free account and enjoy live casino, Malaysia Super League and EPL Sports Betting, and a wide range of other games – with complete confidence that your information is always safe with us. Minimum deposit of RM 30 via Touch 'n Go or DuitNow.
Surga898 is committed to protecting the privacy and data security of every Malaysian member who trusts our platform. We use 256-bit SSL encryption, we do not sell members' personal data to third parties, we do not directly store sensitive financial details such as Touch 'n Go or GrabPay information, and we give you full control over your data through the rights guaranteed under Malaysia's Personal Data Protection Act 2010.
This Privacy Policy is to be read together with Terms & Conditions and Responsible Gaming Guide surga898 for a full understanding of your rights and responsibilities. Any privacy enquiries can be sent to support@surga898.best.